Owner support, on tap.
Factory-authorized. In 30 days.
A branded AI engineer that knows every model you build, quotes your service intervals, and answers your owners' questions with the depth of a chief engineer, all day, every day. Deployed on your domain. Trained on your data.
Start Live DemoYour owners have questions. Your dealers are booked out for weeks.
Your marketing team put together beautiful brochures. Your dealer network is doing their best. But when a captain's engine throws a fault code at 3 AM in the Bahamas, they're on Google, on forums, and on YouTube. Not on your site.
Owners search alone
60% of owner-support questions never reach a dealer. Captains fix things off Google, guess, or wait. Your brand is invisible in the moment that matters.
Dealers are stretched
Your service network handles the hard cases. It should not be answering "what's my 250-hour service" or "which Racor fits this engine." Free them up.
Bad answers hurt your resale
Every wrong forum post ("just deleted my EGR, runs great") becomes tomorrow's failure. And tomorrow's insurance claim. And tomorrow's negative review.
What we build for you.
A factory-authorized owner-support surface deployed on your brand, connected to your service data, live in 30 days.
Trained on your real technical documentation.
Pulls verbatim from the factory-authorized engineering model so owners get verifiable answers, not AI hallucinations.
How the engagement runs.
Ingest, brand, launch. Live for your owners in four weeks.
Week 1: ingest
Send us your model line, brochures, and service manuals. We build the knowledge base and per-model service intervals, failure patterns, and part cross-references. You review, we cross-verify.
Week 2-3: brand
Your logo, your colors, your voice guidelines. Deployed at ownersupport.yourbrand.com or embedded in your site. Every conversation feels like a factory-authorized channel.
Week 4: launch
Live for your owners. Weekly analytics: top questions, top failure patterns, geographic hotspots. Data your product team has never had before.
Beyond chat.
A chat window is the surface. Underneath, the engineer plugs into your dealer network, your CRM, and the languages your owners actually speak.
Escalation to your dealer
When a thread crosses a confidence or safety threshold (parts request, warranty claim, damage assessment), the engineer opens a case in your dealer network CRM via signed webhook. Your dealer picks it up warm, not cold.
Multilingual out of the box
Owners chat in English, Italian, French, Spanish, German, Portuguese, or Dutch. The engineer replies in the same language and quotes your service intervals in local units.
Analytics your product team wants
Weekly digest of top questions, top failure patterns, and geographic hotspots. Feeds directly into your product roadmap and dealer training.
The numbers behind the deployment.
From first response to full rollout — what OEM partners can expect once they're live.
Security and your data.
Your OEM data stays yours. Straight answers on the questions procurement always asks.
Tenant isolation
Scoped by tenant ID. Data returned and deleted within 30 days if you leave.
No training on your data
Your corpus powers retrieval only, never foundation-model training.
Hardened infrastructure
Rate limiting, signed webhooks, locked-down CORS. EU hosting on request.
Compliance in progress
DPA on request, standard MSA, SOC 2 Type I underway.
Clean content rights
OEM-approved or fair-use sources only. No scraped manuals.
Cited, accountable answers
Every answer cites its source, with E&O coverage in the contract.
How it's packaged.
One-time setup covers the buildout. Annual license covers hosting, tuning, updates, and priority support. No per-seat, no metered token bills. We'll size it on the call.
Setup
- Full model-line ingest
- Service intervals + failure patterns per model
- Brand skin, custom voice tuning
- Deployed at your subdomain
- Blind eval set for your brand
License
- Unlimited owner conversations
- Monthly knowledge base updates
- Weekly analytics on top questions
- Model-level fault-code decoding
- Priority support + dedicated Slack
Questions procurement always asks.
Who owns the model and the knowledge base?
You own your content and the derived knowledge base. We own the platform code. Leaving gets you a full export.
Can we self-host later if we want to?
Yes, under a separate license tier. Most builders start hosted with us for the first 12 months, then decide.
What data do we need to hand over?
Service manuals, brochures, service bulletins, standard interval schedules, and a technical contact for the ingest.
What happens when the engineer gets an answer wrong?
Every reply carries a citation and a "not helpful" flag. Misses feed into the next monthly update; safety-critical topics route straight to your dealer.
How is this different from putting ChatGPT on our site?
Scoped to your corpus, refuses to guess outside it, cites its sources, and knows your model line down to serial ranges and part numbers.
Ready to see it work on your brand?
Bring us your five flagship models. We'll show you a working POC in 3 to 5 days at no cost. If it moves you, we build the full line in 30 days.